Refund & Returns Policy

Return Window & Eligibility

At Denim Tears Shorts, we want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within our specified return window.

Eligible Items for Return

• Denim Tears shorts in original condition with tags attached
• Items that are unworn and unwashed
• Products in original packaging
• Items purchased at full price or sale price
• Gift purchases with original receipt or order confirmation

Non-Returnable Items

• Items worn or washed
• Products with removed or damaged tags
• Items damaged by misuse or normal wear
• Products altered or customized
• Final sale or clearance items (when specifically marked)

Return Process

Returning your Denim Tears shorts is simple and straightforward. Follow these steps to initiate your return:

1. Contact Our Customer Service: Email us at [email protected] with your order number and reason for return
2. Receive Return Authorization: We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions
3. Package Your Items: Securely package your items in original condition with tags attached
4. Include Return Form: Complete and include the return form we'll provide with your RMA
5. Ship Your Return: Use the prepaid return label we'll email you (for US customers)

Return Shipping

Location	Return Shipping	Processing Time
United States	Free prepaid return label	3-5 business days
International	Customer responsible for shipping costs	7-14 business days

For US customers, we provide free return shipping via our prepaid return labels. International customers are responsible for return shipping costs and any applicable duties or taxes.

Refund Process

Once we receive and inspect your returned items, we'll process your refund according to the following timeline:

Refund Timeline

• Inspection: 1-2 business days after we receive your return
• Refund Processing: 2-3 business days after approval
• Bank Processing: 3-7 business days (depending on your bank)

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit Cards: Refunded to original card
• PayPal: Refunded to PayPal account
• Bank Transfers: Refunded to original account
• Gift Cards: Refunded as store credit

Exchanges

We currently offer exchanges for size and color variations of the same product, subject to availability.

Exchange Policy

• Same product in different size or available color
• Subject to inventory availability
• No price adjustments for exchanges
• Exchange shipping is free within the US
• International exchange shipping costs apply

Defective or Damaged Items

If you receive a defective or damaged item, we'll make it right immediately:

What We Consider Defective

• Manufacturing defects in materials or workmanship
• Items damaged during shipping
• Incorrect items sent
• Missing items from your order

International Returns

International customers can return items, but please note the following:

• Customer pays return shipping costs
• Items must be declared at correct value for customs
• Original customs duties and taxes are not refundable
• Extended processing time due to customs clearance
• Currency conversion may affect refund amount

Gift Returns

Items purchased as gifts can be returned or exchanged with some special considerations:

• Gift recipient can return items without original purchaser involvement
• Refunds for gift purchases are issued as store credit
• Original purchaser must be contacted for cash refunds
• Gift receipts are available upon request
• Same return window and conditions apply

Refund Delays & Issues

If you haven't received your refund within the expected timeframe, please check the following:

1. Contact your bank or credit card company - processing times vary
2. Check your PayPal account if that was your payment method
3. Verify the refund wasn't processed to a different card
4. Contact us if you've checked all the above and still haven't received your refund

Cancellations

Order cancellations are possible under certain circumstances:

How to Cancel

• Email [email protected] immediately with your order number
• Include "URGENT CANCELLATION" in the subject line
• Provide your full name and order details
• Cancellations are processed in order received

If your order has already shipped, you'll need to follow our standard return process once you receive the items.

Store Credit & Gift Cards

In some cases, we may offer store credit instead of cash refunds:

• Gift purchases returned by recipient
• Returns after 30 days (at our discretion)
• Items with minor wear or missing tags (case-by-case basis)
• International returns to avoid currency conversion issues

Contact Information

For any questions about returns, refunds, or exchanges, our customer service team is here to help:

We're committed to making your return and refund experience as smooth as possible. When contacting us, please have your order number ready to expedite the process.