Contact Us

Need help? Our customer service team is here to assist you with orders, sizing, returns, and any questions about Denim Tears shorts.

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Visit Our Store

Denim Tears Shorts
1247 Madison Avenue
New York, NY 10028
United States
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Email Support

General Inquiries:
[email protected]

Returns & Exchanges:
[email protected]

Wholesale Inquiries:
[email protected]
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Business Hours

Day Hours (EST)
Monday - Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed

Customer Service Departments

Order Support
Track orders, modify shipping, order status updates
Size & Fit Guidance
Help choosing the right size, fit recommendations
Returns & Exchanges
Process returns, exchanges, refund assistance
Product Information
Material details, care instructions, authenticity
Technical Support
Website issues, account problems, payment help
Wholesale Inquiries
Bulk orders, retailer partnerships, B2B sales

Expected Response Times

Email: Within 24 hours during business days
Returns Processing: 3-5 business days after receipt
Refunds: 5-7 business days to original payment method